THE FOLLOWING TERMS AND CONDITIONS (ALSO AVAILABLE FOR VIEWING ON OUR WEBSITE – PLEASE VISIT (www.spaceparking.com) ARE BINDING UPON BOTH YOU AND US WHEN ENTERING INTO A CONTRACT FOR OUR SERVICES. PLEASE ENSURE THAT YOU READ THIS DOCUMENT CAREFULLY. IF YOU HAVE ANY QUESTIONS ABOUT THE TERMS AND CONDITIONS, PLEASE RAISE THEM BEFORE ENTERING INTO ANY CONTRACT WITH US. BY AGREEING TO ANY ARRANGEMENT WITH US, YOU ARE DEEMED TO HAVE READ AND ACCEPTED THE FOLLOWING TERMS. ANY REFERENCE TO “US” RELATES TO SPACE PARKING LIMITED, AND ANY REFERENCE TO “CUSTOMER” RELATES TO YOU.
BOOKING & SERVICE
1.1 A booking made either through our website or via an agent is deemed accepted by us once confirmation of the booking has been sent to the customer by email. At this point, all terms and conditions outlined in this document are considered accepted.
1.2 While every effort is made to ensure that vehicle collections and deliveries occur at the requested times, we do not assume responsibility for delays caused by circumstances beyond our control, such as traffic congestion, delayed flights, road accidents, security alerts, severe weather conditions, luggage delays, immigration delays, passport expirations, etc. This list is not exhaustive.
PAYMENT
2.1 Full payment for the booked service is required prior to the commencement of the service.
2.2 Any changes made to the booking for eg. changing car registration, pick up time change, Return time change etc. will be charged. Please call the operator to confirm.
2.3 Any extended days or part days will incur a daily charge of £15.00, in addition to the initial booking fee. Any additional payment must be settled in full before the vehicle’s return.
2.4 If your return time extends past midnight from your actual paid booking date, and your car needs to be delivered after midnight, an additional charge of £30.00 is applicable.
CANCELLATIONS
3.1 A booking can be cancelled up to 24 hours prior to the booked service date. To exercise this right, written notification is required. You may email us at bookings@spaceparking.com. For bookings made directly with Space Parking, a refund will be issued, minus a £25.00 administration fee. Customers who booked through a booking agent must contact the agent for refunds.
3.2 No refunds will be provided for cancellations or non-use of our service made within 24 hours of the travel date.
3.3 If a customer wishes to shorten the duration of their booked service after it has commenced, they will be responsible for paying the fee for the entire originally booked service.
3.4 Any alterations made within 24 hours of departure and during the service’s duration will incur a charge of £20.00 for each amendment made. All amendments must be communicated via email and will only be considered valid once a confirmation email accepting the changes has been received from us.
ULEZ policy
If your vehicle does not meet the emissions standards, you will have to pay a charge of £12.50. Please make sure to set up AUTO PAY when coming to the airport to avoid any penalty tickets as your car will move in between our compounds during the stay. The operator will not be liable in case you receive a penalty for not paying the ULEZ charge.
All the vehicles must have Up to date tax and MOT, we are not liable for any charges that occur due to the above. Please check your tax and mot before handing over the car to us.
Note: We CANNOT accept non-standard sized vehicles such as SWB, LWB Vans, Camper Vans, Pickup cars/trucks, and commercial vehicles.
LIABILITIES AND OTHER TERMS
4.1 Our insurance covers our legal liabilities.
4.2 Vehicles and movable items left unattended are entirely at the owner’s risk while in our possession.
4.3 No claim for damage can be made unless the damage was brought to the attention of our representative upon collection of your vehicle upon return, and written notification is provided at that time.
4.4 We accept no liability for mechanical, structural, or electrical failure of any part of your vehicle, including windscreens, glass chips, lights, clutches, tires, and particularly alloy wheels, regardless of cause. This list is not exhaustive.
4.5 We accept no liability for any loss or damage unless proven to be caused by the negligence of our employees.
4.6 Your vehicle must be taxed and comply with the Road Traffic Act 1988 while in our possession, as deemed by us.
4.7 We accept no liability for any loss or damage regarding additional keys such as house keys and/or alarm fobs. Only the car key should be provided.
4.8 In the event of a puncture occurring while in our possession (including slow punctures), we reserve the right to charge for inflating the tire or changing it, along with ancillary costs. We do not accept liability for punctures while in our custody.
4.9 If the vehicle fails to start due to a flat battery, we reserve the right to charge for any time spent or costs incurred with third parties to start your vehicle. We will attempt to contact you via telephone and/or email to obtain your authority. If there is no response within 6 hours of contact, we will proceed with any necessary work to jump-start the vehicle. Any charges incurred will be payable by you.
4.10 Customers are required to have a spare key for their vehicle, which they must take with them.
4.11 During busy or lengthy periods of stay, your car may be parked in one of our secondary compounds, which could be up to 15 miles away (one way), depending on the terminal. However, parts of these compounds are open to the public, and while staff are instructed to remove unauthorized individuals, we cannot guarantee the security of your vehicle or its contents. Please note that security levels at these secondary compounds may not match those of the main compound where most vehicles are stored.
4.12 In the event that your vehicle requires repair due to our negligence, repairs must be carried out by our approved organization. We will not authorize or agree to any work being done by dealerships, even if it voids the vehicle’s warranty. The company reserves the right to undertake repairs on your behalf to restore the vehicle to its original condition upon arrival at the car park, using reasonable endeavors to ensure the repairs are proportionate and reasonable.
EXCLUSION AND LIMITS OF RESPONSIBILITY
5.1 Vehicles parked personally by the customer at a car park/hotel are parked entirely at their own risk.
5.2 Loss or damage to the vehicle or its contents must be covered by the customer’s own insurance. Vehicles will not be covered for theft, fire, flood, malicious damage, or any act of nature while parked in our custody.
5.3 Any direct or indirect loss resulting from damage or loss to the vehicle (such as loss of earnings, missed flights, etc.) is not covered.
5.4 We will not pay more than £1,000 for loss of or damage to the vehicle.
5.5 We aim to deliver your vehicle back to you within 45 minutes of your requested delivery time, depending on traffic, weather conditions, etc.
5.6 We will not be held liable for any delayed or missed flights/car hire charges due to any non-performance of our service.
5.7 We are not responsible for any discoloration of paintwork or dents or scratches that may become visible after a car wash or rainfall, regardless of whether they are mentioned in this document.
5.8 We cannot accept vehicles fitted with a roof luggage box that do not fall under the height restrictions within the airport car parks. In such cases, we will not accept liability for any damage to the roof luggage box.
5.9 The internal condition of the car is not checked at any time, and no responsibility is accepted for the interior condition.
5.10 We will not be held responsible for any claims above £750.00, including alleged dents, bumps, and scratches.
5.11 We will not be responsible for any minor scratches or dents (whether marked on the document or not) that may not be visible during an inspection of the vehicle conducted during darkness or adverse weather conditions.
5.12 Please note that under the terms of our insurance policy, incidents of theft or damage to your car while parked with us will be covered by your own insurance policy.
CUSTOMER RELATIONS PROCEDURE
If you have any concerns or issues you wish to raise for further investigation, please follow these steps:
- Submit written correspondence via email/letter to our office (details available on the customer copy coupon receipt).
- A member of our Customer Relations Team will aim to respond to your query within a maximum of 10 working days.
Please note:
- All matters will be dealt with in writing.
- Any incidents/issues raised during vehicle pick-up or drop-off must be reported in writing.
- No acceptance of liability can be made until the matter is thoroughly investigated.